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Author Topic: Mastering Error on MIC Disc 3 ?  (Read 52007 times)
mikeddonn
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« Reply #100 on: September 23, 2013, 04:18:39 PM »

Legally, I believe the manufacturer has no option but to accept the return.  I think it's covered under the Consumer Protection Act in the UK.  For example, what would happen if a retailer had gone out of business or couldn't be identified? The consumer is still entitled to some form of redress.  I would imagine in this instance if you contact the retailer (Sainsbury's or Amazon) they'll probably chase it up for you.
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mikeddonn
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« Reply #101 on: September 23, 2013, 04:25:18 PM »

Sainsbury's would have to give you redress under the Sale of Goods Act as well.  It's applies when there is a contract between a buyer and seller.  Which isn't the case with the buyer and manufacturer.
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curth
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« Reply #102 on: September 25, 2013, 06:07:33 AM »

For anyone who bought MIC from Importcds.com  here is their reply to my email to them regarding the problem with disc 3:

========
We have forwarded your email to our department manager to see if the label
has notified us of any defect with this item. We will contact you back once
we hear back from him. Thank you.

Sincerely,



ImportCDs Customer Service

ImportCDs.com


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2 and a half
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« Reply #103 on: October 02, 2013, 06:53:53 AM »

So I sent a detailed email to Sainsburys (where I got the set from) outlining the issue, explaining that a new disc 3 was apparently being produced and asking them to send me a replacement disc when available. Their response? To instantly send me a whole new box with, of course, the original faulty disc 3.  Wall
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Fall Breaks
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« Reply #104 on: October 02, 2013, 07:37:15 AM »

So I sent a detailed email to Sainsburys (where I got the set from) outlining the issue, explaining that a new disc 3 was apparently being produced and asking them to send me a replacement disc when available. Their response? To instantly send me a whole new box with, of course, the original faulty disc 3.  Wall
You got an entire box for free and bang your head against the wall because of that?
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John Manning
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« Reply #105 on: October 02, 2013, 08:02:08 AM »

So I sent a detailed email to Sainsburys (where I got the set from) outlining the issue, explaining that a new disc 3 was apparently being produced and asking them to send me a replacement disc when available. Their response? To instantly send me a whole new box with, of course, the original faulty disc 3.  Wall
You got an entire box for free and bang your head against the wall because of that?

I understand the frustration entirely.

And I'd now ask them for two corrected disc 3s!
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« Reply #106 on: October 02, 2013, 08:26:25 AM »

You got an entire box for free and bang your head against the wall because of that?

Who said it was free? They expect me to send the original one back
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krabklaw
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« Reply #107 on: October 02, 2013, 08:59:29 AM »

All that dough for a defective product? That really sucks.
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« Reply #108 on: October 02, 2013, 02:21:55 PM »

You got an entire box for free and bang your head against the wall because of that?

Who said it was free? They expect me to send the original one back

Not sure they're entitled to expect you to cover the cost of that. My understanding is that faulty goods sold over the Internet are the vendor's responsibility, right down to the cost of returns.
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« Reply #109 on: October 02, 2013, 07:32:05 PM »

You got an entire box for free and bang your head against the wall because of that?

Who said it was free? They expect me to send the original one back

Not sure they're entitled to expect you to cover the cost of that. My understanding is that faulty goods sold over the Internet are the vendor's responsibility, right down to the cost of returns.


Same thing happened to me. I sent Amazon DE an email about MiC and the first sentence of the response email was ".. and we are sending a new one to you, free of charge." They also went on to warn me, frequently, that if I didn't send the old one back, they would charge me for the new MiC that was being shipped to me. The return shipping cost alone was about half of what I paid for MiC originally.

They say that they'll compensate me for the shipping charge.. let's see what happens.
« Last Edit: October 02, 2013, 07:33:07 PM by Bubbly Waves » Logged
Fall Breaks
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« Reply #110 on: October 03, 2013, 11:58:02 PM »

You got an entire box for free and bang your head against the wall because of that?

Who said it was free? They expect me to send the original one back
Oh. Then I understand the headbanging. Carry on, sir!
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« Reply #111 on: October 04, 2013, 02:12:08 AM »

You got an entire box for free and bang your head against the wall because of that?

Who said it was free? They expect me to send the original one back

Yeah absolutely. My Smile deluxe box had a flaw in the vinyl so Amazon sent me a replacement. I did for a moment think I was the proud owner of 2 Smile deluxe sets, but soon realised that I had to send one back : (

I get your frustration. It will be interesting to see how this disc 3 problem is resolved. I have no idea if and when new corrected sets will start to be sold. It's not as if the existing ones are flying off the shelves as far as I can tell. I was in HMV's flag ship London store yesterday and couldn't see it anywhere - not in the Beach Boys section, nor the shelves of assorted boxed sets (Smile box was there though). I want to buy MIC but can't be doing with the hassle of ordering a supplementary disc 3 certainly since it doesn't seem to be a straightforward process yet.
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« Reply #112 on: October 05, 2013, 11:50:27 AM »

We told Emi about this and they found there was a problem with the manufacturing of disc 3 and are repressing the disc. They will replace the defective discs , and I expect them to announce how to get the replacement soon.

Mark Linett
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Bicyclerider
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« Reply #113 on: October 05, 2013, 11:57:25 AM »

Thanks for the update Mark!  And may I say I am enjoying the mastering on the MIC box!
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Vega-Table Man
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« Reply #114 on: October 05, 2013, 12:25:07 PM »

Yes, great news... Thanks Mark!
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Eric Aniversario
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« Reply #115 on: October 05, 2013, 02:21:36 PM »

We told Emi about this and they found there was a problem with the manufacturing of disc 3 and are repressing the disc. They will replace the defective discs , and I expect them to announce how to get the replacement soon.

Mark Linett
Thanks Mark!
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John Manning
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« Reply #116 on: October 05, 2013, 10:25:12 PM »

We told Emi about this and they found there was a problem with the manufacturing of disc 3 and are repressing the disc. They will replace the defective discs , and I expect them to announce how to get the replacement soon.

Mark Linett

Erm, Bob?
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« Reply #117 on: October 21, 2013, 09:15:50 AM »

We told Emi about this and they found there was a problem with the manufacturing of disc 3 and are repressing the disc. They will replace the defective discs , and I expect them to announce how to get the replacement soon.

Mark Linett
I want to bring this back up to the top.  I have spoken to Amazon America about this in the last few days.  I want to use mine for comps, and disc 3 does need to be changed.  They tell me I am the only one to mention it.  They were quick to offer replacement, but I told them that won't work for this.  Is this even going to get a second run?  Has anyone been able to get a replacement? anybody know more?
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« Reply #118 on: October 21, 2013, 09:20:43 AM »

I've heard nothing for some time now.  If I get a mo' I'll fire off another email.
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« Reply #119 on: October 21, 2013, 09:30:45 AM »

Thanks for getting back so quick.  I know you are dealing with the store directly, as well.  I had Amazon put a note on my account.  I'm hoping Mark might read this and get the ball rolling.  Since nobody is posting for two weeks now, maybe we have not waited long enough.  I do hope there are more than just a few of us who care.  I'll post too if I hear anything.
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« Reply #120 on: October 23, 2013, 12:16:00 AM »

Thanks for getting back so quick.  I know you are dealing with the store directly, as well.  I had Amazon put a note on my account.  I'm hoping Mark might read this and get the ball rolling.  Since nobody is posting for two weeks now, maybe we have not waited long enough.  I do hope there are more than just a few of us who care.  I'll post too if I hear anything.
I care, and I'd definitely like a replacement if they are offered.
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rattfink
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« Reply #121 on: October 23, 2013, 10:09:52 AM »

I apologize in advance for sounding like a crank. I fault Capitol / Universal in the small picture and the degradation of quality manufactured goods in the big picture. Specifically for music, many/all (not many left) of the majors release archives as cash grabs. The product is treated with beefed up volume, compression/limiting, NoNoise, etc. and mass produced by low-bid manufacturers that have little quality control. The result is clipped songs, mastering errors, glitches and whatever other issues that degrade the consumption experience (at least for me). The companies do not care because: fans will still buy products, sound quality is a lax issue (thanks to mp3, portable devices, and the decline of interest in home audio systems). The company will get paid and the retail outlets will be left holding the bag for damaged goods (easy for a giant like Amazon, not so for indie outlets).

I avoided MIC specifically because EMI gave me a chincy booklet that was poorly assembled with my Beatles Mono box (not a pirate copy) and TSS was delivered with glitches on three discs thanks to the case the discs are housed in. My point: anyone pissed about this box should take it up with the company who is releasing it. They need to hear how shabby their products are.
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rattfink
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« Reply #122 on: October 23, 2013, 11:07:57 AM »

I decided to email Capitol. Their email is writeus@hollywoodandvine.com and telephone number is 323-462-6252 if any one else has complaints that they would like to share. Also, here is there yelp page (with 1 whopping review from 2008) if you simply want to publicly complain: http://www.yelp.com/biz/capitol-records-los-angeles or simply leave low ratings on Amazon or wherever you purchased the item from that allows for public comments.
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ontor pertawst
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« Reply #123 on: October 23, 2013, 11:09:19 AM »

Quote
They need to hear how shabby their products are.

Maybe we can get Phil to spearhead this noble effort.
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rattfink
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« Reply #124 on: October 23, 2013, 11:12:16 AM »

They deserve 100+ emails from Phil himself!  Evil
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